Our values

Great service, right price

We’ll provide you with a great service at a price you’ll be more than happy with. We pride ourselves on delivering services and products that exceed expectations, combined with good value for money. We continually price check to ensure our prices are competitive and that any additional savings we make are passed onto you.

Prioritising customer service

Customer service has always been a top priority for us. We believe that ensuring a first-class service is delivered each and every time is what brings our customers back to us year after year. Our staff understand that different customers have different requirements so they always go the extra mile to find out what these are to ensure we meet them – and more often than not – exceed them.

Delivered as arranged, on time

We’re known for our reliability, customers can rest assured that the product or service you’ve employed us to deliver will arrive when expected, without fuss. If circumstances out of our control cause delay, we will always keep you in the loop and do all we can to ensure your needs are met.

Competitively priced

We may not always be the cheapest option but we’re always competitively priced in all we do. With us, you’re getting the entire package – a first-class service and top-rate products all delivered by a quality, well-maintained fleet. 

Communication

When utilising our services, we’ll stay in touch every step of the way. We’ll confirm your order with receipt of payment, provide any additional information you may need and remind you the day before delivery day that we’ll be with you shortly.

Helpful and knowledgeable staff

Our friendly staff will do all they can to ensure your experience with TJ is everything you expect and more. They’re experts at what they do, whether that’s answering your initial enquiries, carrying out seamless aggregate deliveries or providing first-class haulage services. Whichever TJ service you’re utilising, you’ll be in good hands.

Well maintained fleet

Not all haulage companies maintain their fleet as well as we do. Our vehicles are our crowning glory and we take great care in ensuring every aspect of our fleet is immaculate. We run a continuous renewal scheme which means that no vehicle is more than five years old and each one is well-maintained to ensure safety and reliability. Our drivers conduct daily safety checks with any issues being reported immediately.

Quality provision

Everything we do is driven by quality, from the customer service we provide and the vehicles we use to the aggregates we supply and the jobs we complete on your behalf. We’re a reputable company and this is evident in the products and services we provide our customers with.

Safety first

We take health and safety very seriously. We have a dedicated compliance department to ensure safety standards are met, always. To name just a few of the safety measures we employ:

• We provide full PPE to all site operatives and drivers to ensure personal safety at all times
• Our site staff receive extensive training on the equipment and procedures required within their roles
• Our drivers undergo regular training to keep their knowledge and skills up-to-date
• Our vehicles are equipped with state-of-the-art safety features such as a 6-point CCTV system, audible left turn warning, front and rear strobes and side scanner sensors

Technical advice from Industry experts

Part of our goal to always ensure exceptional customer service, includes the process of guiding and advising our customers, even if it doesn’t always end up in a sale. Our staff are experts at what they do and if customers are in need of a little advice, we’re here to help. Whether it’s talking to you through different types of aggregates and their usage, estimating haulage volumes or discussing plans for construction muckaway, we’re happy to share our knowledge with you.